Hospital Service Station, Nurse Station, Medical Guide Station -Stop Service Center

Time: 2022-02-25 17:06:31

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Brief introduction： In order to strengthen service awareness, improve the medical environment, optimize the service process, each hospital truly implements the target requirements of "good service, good quality. Good medical ethics, and public satisfaction", improves outpatient service functions, improves hospital service quality, and saves patients time for medical treatment. To improve the efficiency of medical treatment, many hospitals have set up "one-stop service centers" commonly known as nurse station service desks in the outpatient halls of many hospitals.

In order to strengthen service awareness, improve the medical environment, optimize the service process, each hospital truly implements the target requirements of "good service, good quality. Good medical ethics, and public satisfaction", improves outpatient service functions, improves hospital service quality, and saves patients time for medical treatment. To improve the efficiency of medical treatment, many hospitals have set up "one-stop service centers" commonly known as nurse station service desks in the outpatient halls of many hospitals.

The establishment of the central nurse station is to reduce the long queue time and waiting time of hospital registration fees, significantly reduce the waiting time of patients, and provide patients with better and faster services with limited resources and space. Generally set up in a prominent place at the entrance of the outpatient clinic, the "one-stop service center" can provide agent appointment registration, real-time registration, charge, and take medicine, provide consultation, guidance and services for patients, provide relevant information about hospital visits, and the service characteristics of each department , Expert visit time. Health consultation, measurement of blood pressure, weight, body temperature and other pre-checks, assisting patients in admission and discharge procedures, special outpatient guidance throughout the whole process, providing various auxiliary examination reports, copying medical records, reviewing medical certificates, stamping, and registering, etc. Such services as medical insurance, Huimin medical review, policy publicity and consultation, and wheelchair lending. "One-stop service center" requires a warm and pleasant environment, quiet and quiet. The consultation nurse desk needs to be equipped with automatic follow-up registration machines, self-care stand-alone machines for laboratory tests, self-service terminals, wheelchair places, weight scales, blood pressure monitors and other equipment, as well as rest areas. This space is a space to show the quality of hospital services.

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